Customer Experience Executive

Customer Experience Executive

£22-24K + Performance Related Bonus (OTE£31K)

Start date: November 2021

Working Hours: Full Time 37.5hrs including Saturday mornings

Location: Otley, LS21

Professional Leads, the UK’s leading digital marketeer in financial services and accounting sectors is looking for a customer experience executive to join their team. For this role, we are looking for someone with an excellent telephone manner who is comfortable interacting with people from all walks of life when dealing with a large volume of inbound sales enquiries, and speaking to new prospects on behalf of the company & clients. For the right candidate, there is the future opportunity to lead and manage a team as this is a growth area for the company.


  • Work efficiently with inbound sales leads, making contact in a timely and organised manner

  • Utilise various communication methods in order to maximise contact rates and engagement with potential customers

  • Manage, distribute and analyse leads through our client management system

  • Working closely with our partner companies creating effective partnerships

  • Effectively collaborate with other teams and internal stakeholders


  • At least 12 months experience with a track record of delivering success in a similar role

  • Experience in financial services and in particular pension would be beneficial

  • Superb communications skills across varying platforms

  • Be able to quickly determine the type of client during contact and adapt communication style accordingly

  • High attention to detail required as reporting element of the role is important.

  • Incredibly organised and be able to multitask

  • Numerate and comfortable using google sheets/docs

  • Proven self-organisation and prioritisation skills & ability to multi-task with effective resolution management in a fast-paced, growing environment

  • Clear communicator who is able to translate strategy into action

Do You Want…

  • Competitive Salary

  • Flexible hours, consideration of a 4 day week role.

  • Company and Individual Bonus Schemes offering up to 15% Annual Salary

  • Great Holiday Entitlements

  • Lots of scope for promotion and career progression

  • Brilliant social events scheduled regularly

  • Excellent training and development opportunities

  • 3 Months gym membership paid for

  • Holiday buy & sell schemes

  • Duvet Day Scheme

  • Flexible Working Hours

  • Company Pension Scheme

Send us your CV

We are always on the lookout for brilliant new team players. If you believe you are brilliant, send your cv to

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