Customer Service Executive
Customer Service Executive (Part time)
£20-24K + Performance Related Bonus (OTE£31K) Pro Rated
Start date: May 2022
Working Hours: Part Time Flexible 12-20 hours including late afternoons & weekends
Location: Otley, LS21
Professional Leads, the UK’s leading digital marketeer in financial services and accounting sectors is looking for a customer service executive to join their team. For this role, we are looking for someone with an excellent telephone manner who is comfortable interacting with people from all walks of life when dealing with a large volume of inbound sales enquiries, and speaking to new prospects on behalf of the company & clients. For the right candidate, there is the future opportunity to lead and manage a team as this is a growth area for the company.
Responsibilities
Work efficiently with inbound sales leads, making contact in a timely and organised manner
Utilise various communication methods in order to maximise contact rates and engagement with potential customers
Manage, distribute and analyse leads through our client management system
Working closely with our partner companies creating effective partnerships
Effectively collaborate with other teams and internal stakeholders
Typical hours will include 5pm-7.30pm Mon – Thurs & Saturday mornings, it will also include occasional bank holidays on a rota basis
Skills
At least 12 months experience with a track record of delivering success in a similar role
Experience in financial services and in particular pension would be beneficial
Superb communications skills across varying platforms
Be able to quickly determine the type of client during contact and adapt communication style accordingly
High attention to detail required as reporting element of the role is important.
Incredibly organised and be able to multitask
Numerate and comfortable using google sheets/docs
Proven self-organisation and prioritisation skills & ability to multi-task with effective resolution management in a fast-paced, growing environment
Clear communicator who is able to translate strategy into action
Do You Want…
Competitive Salary
Flexible hours
Company and Individual Bonus Schemes offering up to 15% Annual Salary
Great Holiday Entitlements
Lots of scope for promotion and career progression
Brilliant social events scheduled regularly
Excellent training and development opportunities
3 Months gym membership paid for
Holiday buy & sell schemes
Duvet Day Scheme
Company Pension Scheme